Getting Care

Admissions and Dispositions

Every patient that is admitted or discharged from Brian D. Allgood Army Community Hospital must go through the Admissions & Dispositions Office. Upon admission the patient must present a valid military identification card to verify eligibility for military healthcare. At this time the patient’s demographics will be updated in the Composite Healthcare System (CHCS) to ensure the facility has the most current information. If the patient has other health insurance
Health insurance you have in addition to TRICARE, such as Medicare or an employer-sponsored health insurance. TRICARE supplements don’t qualify as "other health insurance.", please provide this information to the admission clerk and complete a third party collection program record of other health insurance, DD Form 2569. Patients will be asked for their advance directive; if none is available, information on how to obtain one will be given.

Patients 10 years old and higher need a valid military ID card.

2-2. Identification Procedures AR 40-400

 a. All persons, including Soldiers in uniform, must show satisfactory evidence of their beneficiary status. A valid ID card and enrollment in DEERS will establish beneficiary status. Children under age 10 must be enrolled in DEERS, but are not routinely issued an ID card. Secretary of the Army designees are issued a letter from the U.S. Army Medical Command (USAMEDCOM) or the military treatment facility commander where designee status has been delegated, (see para 3-50) which establishes their beneficiary status. They are not enrolled in DEERS and will not have an ID card. Discharged female members who require maternity care establish beneficiary status with a copy of their DD Form 214 (Certificate of Release or Discharge from active duty).

Expired ID Cards

According to DoDI 1000.13, dated January 23, 2014; If the ID card has expired, we are to take the ID Card. ID cards shall be retrieved by the sponsor or sponsoring organization when the ID card has expired, when it is damaged or compromised, or when the card holder is no longer affiliated with the DoD or no longer meets the eligibility requirements for the card. The active status of an ID card shall be revoked within the DEERS and RAPIDS  infrastructure and the PKI certificates on the CAC shall be revoked. 


A step-parent is not a biological parent. Rather, a step-parent is related to the child only by marriage to a biological or adoptive parent. There are cases where step-parents may attempt to become involved in the care of a minor child. Under the HIPAA Privacy Rule, a step parent has no right to serve as the personal representative of a minor, unless an appropriate healthcare power of attorney. People other than the parents need a Medical Power of Attorney to bring the children to their appointments.  Medical Power of Attorney is required for step-parents to bring step children to the clinic.

Patient Travel "New"

Dependents of active duty service members are authorized government transportation.  Under the implementation of TRICARE Prime Travel Entitlement, TRICARE Prime patients are authorized transportation, travel related expenses, lodging, and meals if the authorized specialty care is more than 100 miles from their Primary Care Manager (PCM).  There is no entitlement to per diem, actual cost reimbursement or other expense reimbursement to patients not enrolled in TRICARE Prime.

A non-medical attendant (NMA) is warranted when the family member is not able to travel alone because of physical or mental in capacity or age. A NMA when authorized by competent medial authority, must be 21 years of age, unless they are the parent or guardian of the traveling TRICARE Prime enrolled patient.
Last Updated 12/3/2020
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