Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility.

Compassionate, Appreciative, Respectful, Encouraging (CARE)

Our mission is to provide a customer service program which offers training, surveys, data collection and analysis to enhance patient satisfaction and staff pride as well as being patient advocates for problem/concern resolution and service recovery.

Interactive Customer Evaluation

Comment Cards for Service Providers (ICE)
https://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=209&service_category_id=11&dep=*DoD

Contact Us

Phone

DSN: 315-737- 2264
Cell (Off Post): 0503-337-2264

Email

usarmy.humphreys.medcom-kor.mbx.patient-advocate-office@health.mil

Hours

Monday - Friday
8 a.m. - 5 p.m.

Location

BDAACH -TRICARE Managed Care Office
Second Floor
Don’t forget to keep your family’s information up to date in DEERS!