Customer Service

 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility.

Compassionate, Appreciative, Respectful, Encouraging (CARE)

Our mission is to provide a customer service program which offers training, surveys, data collection and analysis to enhance patient satisfaction and staff pride as well as being patient advocates for problem/concern resolution and service recovery.

Vision

Our vision is to provide the impetus for BDAACH to rank first in customer service and patient satisfaction among all medical treatment facilities worldwide.

Interactive Customer Evaluation

Comment Cards for Service Providers (ICE)
https://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=209&service_category_id=11&dep=*DoD