Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

Brian D. Allgood Army Community Hospital FAQs

Where is Brian D. Allgood Army Community Hospital (BDAACH)?
How do I make an appointment?
What do I do for medical care after hours?
Where can I find my medical records?
How do I get a birth or death certificate?
How do I get a prescription filled?
Can I get Host Nation Prescriptions filled at the MTF?
What services does BDAACH Community offer?
Where can I get something to eat near the hospital?
What lodging is in the area?
Who do I contact in relation to Billing Related Questions and Payment Options?
How do I find a Purchased Care Sector Providers?
What is the relationship between BDAACH and Host Nation Providers?

Why does the TRICARE enrollment office need my command sponsorship orders to enroll my family in TRICARE Overseas Prime?
I am command-sponsored, am I automatically TRICARE Overseas Prime?
I do not have command sponsorship, but I brought my family with me to Korea. How do they get medical care?
What does "up-front payment" mean?
My college-age child is visiting me in Korea for the summer. She is enrolled in Prime near her school in the U.S. How does she access health care while she is visiting Korea?
We just found out that my wife is pregnant, where does she go for care?
I am a junior soldier stationed in Korea and I brought my family with me non-command-sponsored. How much will I need to pay for their medical care if they cannot be seen at the MTF?
What level of care can I expect at the host nation partnership hospital?
What are some cultural differences I should be aware of during my hospital stay?
Are translators available?
How do I get medical records from the host nation partnership hospital or clinic?
Where do we go for follow-up appointments?
When should I expect to be notified for admission to the host nation partnership hospital for surgery or pre-admission workup?
Can I expect a private room and accommodations?
Will the host nation partnership hospital provide personal items and post surgical supplies?
Do 'Purchased Care Sector Providers' provide adequate pain management?
Will my discharge instructions include a follow up appointment with my primary care provider at a Military Treatment Facility?
Who provides transportation upon discharge?
What do I do if I need emergency care and I am not near a military treatment facility?
Where is the TRICARE Service Center located in Korea and what services are provided?
I am a retiree. I heard that I no longer need to pay up front for my care in a Korean hospital. Is this true?
I am TOP Standard and I prefer to get my care from a host nation provider. I do not want to be referred by a MTF provider. Can the TRICARE Service Center assist me with my claims paperwork?
I am TOP Standard with Other Health Insurance. How much do I pay when I am referred to a MOU facility for care?
Who do I contact for more TRICARE Overseas information?

Veterinary Services FAQs

What do I need to do if I am leaving Korea with Pets?
Can I board my pet at your facility?
I just arrived in Korea. How do I register my pet at your facility?
Is it mandatory for my pet to be micro chipped?
At what age can my pet be spayed or neutered?
What if there is an emergency and my pet needs to be seen after-hours?
What vaccines do my pets need while we are in Korea?
Where can I go to get a pet in Korea?

TRICARE FAQs

Military Health System FAQs

Contact Us

Phone

Central Appointment Line

DSN: 315-737-CARE (2273)

Commercial: 0503-337-2273

Information Desk (General Inquiries)

DSN: 315-737-1411
Commercial: 0503-337-1411

MHS Nurse Advice Line

DSN: 888-901-7144
Commercial: 080-500-4011

Emergency

DSN: 911
Off Post: 119
Commercial: 0503-355-7911

Hours

Central Appointment Line

Monday-Friday 7:15 a.m. to 4:45 p.m.; 10 a.m. for same-day Space-A appointments

Information Desk (General Inquiries)

Hours: 24/7

MHS Nurse Advice Line

Hours: 24/7

Emergency

Hours: 24/7

Location

Brian D. Allgood Army Community Hospital
Bldg. 3030, Bldg. 3031,
Indianhead Ave, USAG Humphreys

Don’t forget to keep your family’s information up to date in DEERS!

Patient Resources

Frequently Asked Questions (FAQs)

Brian D. Allgood Army Community Hospital FAQs

Veterinary Services FAQs

TRICARE FAQs

Military Health System FAQs

Contact Us

Phone

Central Appointment Line

Information Desk (General Inquiries)

MHS Nurse Advice Line

Emergency

Hours

Central Appointment Line

Information Desk (General Inquiries)

MHS Nurse Advice Line

Emergency

Location

Email Updates

Patient Advocate

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