My Military Health: Improving the Patient Experience
The Defense Health Agency is changing how you access care and how we deliver it, making care more focused on you as a person. You’ll soon have faster, easier, and more convenient access from your phone, tablet, or laptop to online tools and services to help meet your health care needs.
The Defense Health Agency selected Brian D. Allgood Army Community Hospital from among 45 military hospitals, setting it apart as one of the first five sites to launch My Military Health, a new suite of online tools and technologies to help you to engage in your health. You’ll have access to a range of digital care solutions, including:
- Self-paced, private online health programs to help support your overall well-being and mental health.
- Digital companions, so you can stay connected to your health care team between visits.
- Ability to schedule virtual appointments, get appointment reminders, and access virtual waiting rooms.
- Ability to search online for network primary and specialty care providers.
With My Military Health, we’ll meet you where you are – at home, at work or in your community.
How it Works
In November 2025, Scheduled Virtual Visits were launched at BDAACH. These are video medical appointments that give patients the flexibility to meet with their health care provider from a location that’s convenient and comfortable for them.
Scheduled Virtual Visits
This new video visit platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage in their health care on their terms. Video visits do not replace in-person or telephone visits, they are simply another way to meet with your healthcare provider. Joining a video visit is easy by using a smartphone, tablet, or computer with a camera, speaker, and a strong internet connection.
Learn more about Scheduled Virtual Visits
If a patient doesn’t have access to a smartphone, tablet, or computer, they can still schedule an in-person or telephone appointment by calling the Central Appointment Line at 315-737-CARE (2273). Video visits are also scheduled through the appointment line.
The My Military Health Help Desk is available for patient and provider support and feedback. Call 844-DIAL-MMH (342-5664) or email DHAsupport.mymilitary@health.mil.